We strive to provide the highest quality products and we want our customers to be satisfied with their purchase. All products must be installed by a licensed electrician to be eligible under warranty.
Please contact your Customer Service at 1-888-963-9665 and request a Return Merchandise Authorization (RMA) prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in re-sellable condition.
Shipping costs are not refundable. We reserve the right to impose a restocking fee on all returns.
Most products carry a Manufacturer’s Warranty if stated on the website.
In order to be covered under such warranties, all products must be installed by a licensed electrician.
BALLASTS: All of our ballasts are first quality products. All ballasts are pre-tested and ready for customer use. Ballasts are rarely defective and most ballasts that are reported as defective prove in factory testing to be faulty due to improper installation.
WARNING: Wiring and installation procedures are very complicated and should be attempted by a licensed electrician only. Ballast installation poses serious risks of electric shock which can lead to injury or death.
All of our ballasts have their respective factory warranties stated on our website.
If a ballast is declared defective and is under warranty, please contact Customer Service to request a Return Merchandise Authorization (RMA). With the RMA, our customer may be asked to return the declared defective product at the customer’s shipping expense for factory testing. Upon factory confirmation that the ballast is defective and not a product of improper installation, a credit will be issued to our customer for the returned defective ballast plus the shipping cost from the original ballast purchase. If a replacement is needed, it must be ordered and paid for as if it were a new order. (A credit for the defective may take from 2-4 weeks to be declared acceptable under warranty.)