Thank you for your feedback.
The issue described—where the GFCI receptacle clicks and will not reset—is a safety feature of the device and typically indicates a wiring or circuit condition, not a defect in the product itself. These receptacles are designed to prevent operation when an installation issue or electrical fault is detected.
Because of this, proper installation and circuit verification are essential. We always recommend having a licensed electrician review the setup to ensure everything is wired correctly and safely.
That said, if the wiring has been professionally verified and the issue still persists, we’re more than happy to take another look and assist further.