Crestview CVAP2813 James 27.5" Ceramic Table Lamp

Karla,
We’re sorry to hear this experience was frustrating, and we want to clarify how we attempted to resolve the issue.

After being notified that the lamp arrived damaged, our customer service team responded promptly via email January 2nd and followed up multiple times with written instructions on how to proceed. For shipping damage claims, the carrier requires photos of the damaged item and packaging before a replacement or refund can be issued. These requests were sent via email, which is the only way this documentation can be properly received and processed.

While we understand the desire to resolve issues quickly by phone, calling alone cannot move a damage claim forward without the required photos. Unfortunately, despite multiple outreach attempts, we did not receive the requested documentation or a response acknowledging our emails.

We remain willing to assist and complete the claim as soon as the required photos are provided. Our goal is always to resolve issues fairly and efficiently, and we regret that this matter could not be completed without the necessary cooperation.

— LightStoreUSA Customer Care Team